SmallBizGenius Analysis
REVOLVE is an online retailer offering a wide selection of clothing, shoes, and accessories. While many customers praise their excellent customer service and fast shipping, others report issues with product quality, returns, and shipping costs, resulting in mixed reviews.
Category Breakdown
Scores based on analysis of 272 recent reviews
Customer Service
8.5/10Many reviewers rave about REVOLVE's customer service, highlighting the representatives' helpfulness, kindness, and quick responses. Customers appreciate the personalized attention and efficient resolution of issues, with some calling it the best customer service they've ever experienced. For example, representatives are often praised for quickly resolving return issues and sending replacements.
40 reviews mention thisShipping & Delivery
7.8/10A significant number of reviewers commend REVOLVE for its fast shipping and efficient delivery. Customers appreciate receiving their orders quickly, sometimes even ahead of schedule. However, some reviewers reported issues with specific carriers like Ontrac, and some experienced delayed deliveries.
25 reviews mention thisReturns & Refunds
6.0/10While some customers find the return process easy and seamless, many others report significant issues, including delays in receiving refunds, unexpected return shipping costs, and difficulties with customer service regarding returns. Some customers claim they were only offered store credit instead of a refund, or that their returns were lost in the warehouse.
20 reviews mention thisProduct Quality
5.5/10Several reviewers express disappointment with the quality of REVOLVE's products, particularly with in-house brands. Customers report receiving damaged, worn, or poorly made items, with some noting that the quality does not justify the price. Some reviewers also mention that items fall apart after only one wash.
18 reviews mention thisSelection & Brands
8.0/10Many reviewers appreciate REVOLVE's wide selection of brands and clothing styles. Customers enjoy the variety of options available, from everyday wear to special occasion outfits. Some reviewers note that REVOLVE carries brands that are exclusive to their site.
12 reviews mention thisPros & Cons
What Customers Love
"I have never in my life experienced such incredible customer support. I can’t actually believe how amazing the team were to me."
"The fastest shipping! My order was shipped within hours I placed it - amazing."
"Massive selection of brands at many different price points."
"Speedy shipping and I like that the free return label comes in the box just in case I don't like my order."
"Great brands, service, customer care and app!"
Common Complaints
"I bought the Tony Bianco Sakai Slingback Pumps from Revolve as a gift for my girlfriend, and the quality is honestly shocking. She wore them for the first time and one of the straps instantly became..."
"The return process is the most stressful and awful experience I have ever experienced with any online store. They last more than a month in refunding your returns and when you..."
"Pricey item, shipped awful and wrong. Chose UPS specifically...got Ontrac-did not want them do not like them...thanks for not acknowledging..."
"You should be aware that most of their in-house brands are of poor quality and tend to fall apart after just one wash. They're pretty much fast fashion at luxury prices."
"They took a preorder and can’t deliver and give you. I information. While every single other retailer released the shoe a couple days later - this company..."
Common Questions About Revolve
Answers derived from customer review patterns
Is REVOLVE legit and trustworthy?
REVOLVE is a legitimate online retailer that has been in business for many years. However, some customers have reported negative experiences, particularly regarding product quality and returns. While many customers praise their excellent customer service and fast shipping, others have encountered issues with damaged items, delayed refunds, or difficulties in contacting customer support. It's important to carefully review product descriptions and return policies before making a purchase, and to be aware of the potential for quality control issues.
Based on 45 reviewsDoes REVOLVE have good customer service?
Many reviewers praise REVOLVE's customer service, describing representatives as helpful, responsive, and kind. Customers appreciate the personalized attention and efficient resolution of issues. Some reviewers specifically mention representatives by name, highlighting their exceptional service. However, a small number of reviewers report difficulties contacting customer service or receiving satisfactory resolutions to their problems, particularly regarding returns and refunds.
Based on 40 reviewsIs REVOLVE worth it for small business?
Whether REVOLVE is worth it for small businesses depends on their specific needs and priorities. The site offers a wide selection of trendy clothing and accessories, which may be appealing for businesses looking to source unique items. However, the reported issues with product quality and returns should be carefully considered. If a small business prioritizes consistent quality and hassle-free returns, they may want to explore other options. Businesses that are willing to take a risk on product quality in exchange for a wider selection and potentially faster shipping may find REVOLVE to be a worthwhile option.
Based on 15 reviewsWhat is REVOLVE's return policy like?
REVOLVE's return policy generally allows customers to return items within 30 days of purchase. However, some customers have reported difficulties with the return process, including delays in receiving refunds, unexpected return shipping costs, and lost returns. Some customers also claim they were only offered store credit instead of a refund. It's important to carefully review the return policy on REVOLVE's website and to contact customer service if any issues arise during the return process.
Based on 20 reviewsWhy is my REVOLVE refund delayed?
Delayed refunds are a common complaint among REVOLVE customers. Possible reasons include processing delays at REVOLVE's warehouse, issues with the original payment method, or delays in communication between REVOLVE and the customer. Some customers have reported waiting weeks or even months for their refunds to be processed. If you are experiencing a delayed refund, it's recommended to contact REVOLVE's customer service to inquire about the status of your return and refund.
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